Pathway through the social networking jungle

Signpost in blue sky with clouds“Don’t judge a book by its cover”. The social networking virtual world is a true jungle and the wide range of offerings available can be overwhelming: as a translator, which networks should I use? Which ones are useless? What do I need? What can I realistically expect from each network and which networks can help me reach my objectives and/or respond to my needs? Many colleagues have decided – arbitrarily I shall add – that social networking and social marketing are “a waste of time”, “useless and stupid”, “for desperate amateurs” and the like. Is that really so?

This webinar version of my presentation at the ITI conference 2013 and the ProZ.com Porto International Conference has two objectives: hopefully break some prejudices by showing that nothing is black or white, and provide a neutral yet hopefully thought-provocative overview of the main social sites, which ones don’t make sense for our profession, which ones do make sense and are useful , what can be realistically expected and achieved with them.

The aim is to provide students with concrete and translation profession-oriented information. For both industry newcomers as well as seasoned translators – any translator wondering about social networking, considering doing it but not sure how or already doing it.

Date: July 23rd.
Complete info and registration: click here

Social Media Marketing for translators: a must or a should? – replay now available

SocialMediaThe video replay of my last webinar “Social Media marketing 2012 for translators – a must or a should?” conducted with ProZ.com is now available!
If you attended the live webinar, you have free unlimited access. If you did not attend, you can purchase access to the video.
Click here to view the on-demand replay page. Note that you need to have a ProZ.com account (member or non-member) to access the video.

Some feedback from attendees:

“Excellent webinar, highly recommendable”Carolyn Gelsomino

“The webinar was really interesting and helpful.” -Jana Novomeska


View a list of all past and future webinars and training sessions from the GxP team (with links to replays when available) here.

Social SEO basics for freelance translators: replay now available

The video replay of my webinar “Social SEO basics for translators” is now available online!
If you attended the live webinar, you have free unlimited access. If you did not attend, you can purchase access to the video.
Click here to view the on-demand replay page. Note that you need to have a ProZ.com account (member or non-member) to access the contents.

Some feedback from attendees:

“It was very interesting. Anne explained to us how important it is to know more about keywords, traffic, activity, and backlinks. SEO is a very powerful instrument of marketing – if you know how to use it… Fascinating and full of hands-on advice.”Dr. Tilmann Kleinau

“Excellent webinar, highly recommendable”Carolyn Gelsomino

“The webinar was really interesting and helpful.” -Jana Novomeska


View a list of all past and future webinars and training sessions from the GxP team (with links to replays when available) here.

“Optimize your LinkedIn profile” webinar replay available

The video replay of my webinar “Build yourself an optimized LinkedIn profile” is now available online!
If you attended the live webinar, you have free unlimited access. If you did not attend, you can purchase access for 15 €.
Click here to view the on-demand replay page. Note that you need to have a ProZ.com account (member or non-member) to access the contents.

View a list of all past and future webinars and training sessions from the GxP team (with links to replays when available) here.

10 steps for promoting your translation services in a skills portfolio

Our new guest post this week comes from France!  Wilfried is a French teacher for French natives and foreign students. He has dedicated his career to literature, semiotics, communication and serious game teaching in France and in China. Since 2008, as the Deputy Director and Communications Officer of ESTRI, School of Translation and International Relations, he has specialized in quality management and (viral) marketing, specifically by providing personal branding tips to help students define their place in the job market. In 2012, he also created www.paroledescoop.com, a consulting business for editing great Web content and finding solutions for optimizing organic results on search engines. When he is not trying to detox from his geek addictions, Wilfried is on the road, abroad, with the wind of cross-cultural differences whipping at his face.

Today he’s sharing 10 tips and steps on how to promote your translation services using a skills portfolio.


Interested in developing your business and in promoting your expertise with personal branding tips? You are probably aware of Skills Portfolio: a communication tool allowing you to publish/share samples of your work and to provide your clients with evidence of your high-quality translations. If not, it might be time to reconsider your strategy with the 10 Ps of the marketing mix.

In order to create an efficient skills portfolio and to focus on the specifics of your business, here are 10 questions you must ask yourself before you continue. The answers to these questions will help you define the relevant message. You will then be able to choose the right tool and the proper media to communicate this message.

Priorities: Which translation texts do I want to select and promote? Which ones most efficiently represent my expertise? Which ones can I select while still respecting my client’s confidentiality? Which samples are catchier?

Product: Which specifics of my translation services do I need to sell? Which services should I focus on?

Place: What is my place in the translation industry market? What are my competitors focusing on? How do they communicate their expertise? How can I make the difference by selecting my background information and my own work? What will be the specific aspect of my service, my message? What do I want my clients to think, say and do?

Promotion: Which tool will be more appropriate for communicating my references and samples of work? Depending on my goals, should I promote my translation services online or offline, in an e-portfolio or in a brochure? If online, should I publish my skills publically on my website or privately on Google Drive for instance?

Price: Will my communication strategy add a lot of value to my work? What value does my portfolio add to my work: cheap, expensive or fairly priced?

Physical evidence: What proof can I provide my client with to allow him/her to make the right choice between several providers? Will I come across as providing proficient services? Which work will provide evidence of my proficiency? Can my former clients recommend my work? Should I provide information on the machine translation tools that I master? Which labels could enhance my business communication?

People: Does my portfolio content make mention of my team and group working skills? Does it say something about my collaboration history and success in achieving my client’s goals and requirements?

Partnership: Does my portfolio include my partners? Are my partners in contact with or indirectly related to my prospective partners?

Permission marketing: Will excerpts of my portfolio be published on social media such as my professional Facebook page, my Linkedin profile, my Twitter account? Will these excerpts prompt my clients to recommend my work? Will they encourage prospective clients to ‘like’ my page, to share my content, to follow my activity, or to contact me?

Purple Cow: Are my portfolio and personal branding strategy unique?

Internet Marketing for Translators: Websites, blogs, profiles

An absolute basic in Internet Marketing is having a website, a blog or at least a public page on the Web used as a shop window of your services and a place you can refer all of your visitors to (a ProZ.com profile, for example). Of course this is not an absolute must, but it’s somewhat trickier if you don’t have one.

  • WEBSITE

A good website starts with a user-friendly, easy-to-navigate interface. Potential clients ending up on your website should quickly and easily be able to find all the basic information they need about you as a translator, your language pairs, services, areas of specialization, etc. The goal is for them to find all this information in less than 30 seconds and to want to know more, so that they stay on your website and visit its other pages to find out more. You must help them do so with a clean and logical structure to navigate this other information. The site shouldn’t be too loaded down  – even though connections are much faster nowadays, the global average remains slower, so do not include too many heavy images and plug-ins – your site should load quickly. Also, mind your writing – go easy on the colors and avoid WRITING IN CAPITAL LETTERS…

A frequently heard question is whether you should localize your website. Easy answer: yes, I personally think you should, in all your working languages because 1) it’s just perfect for your SEO, 2) it is also an elegant way of showing off your language skills and 3) it might help you get clients from your source language countries.

Keep it up-to-date – regularly doing so helps your Google ranking and makes a much better impression than a website that has obviously been “left to rot” for the past four years. This particularly applies to links – make sure they all work, maintain them, and update them.

Further reads and links on website optimization:
Top 10 Tips to a Great Web Page
10 tips – how to build a good website – Cordis
10 Most Important Web Design Tips
30 Tips for a Good Website
Beginner Tip: 5 Steps To A Great Home Page
What Is on Your Business Website That Shouldn’t Be?

Last but not least, ideally seek the help and guidance of a professional to (re)create your website. I can highly recommend the services of Websites for Translators.

  • PROFESSIONAL ONLINE PROFILES

The good news is that there are plenty of business networking platforms on the Web where your profiles can stand out, show a complete overview of your services and therefore play the role of a website.

ProZ.com

I know a lot of freelance translators who use their ProZ.com profile as their website. And why not? It’s public, so no need to log in to see the profile (like on Viadeo or Xing), it has a very high Google ranking and it is actually meant and designed for translators and for our industry. A well-done and full ProZ.com profile can be a great complete shop-window online, so go for it.

Some resources on profile completion and optimization:
Getting the most out of your ProZ.com profile
Profile completion 2.0
ProZ.com profile: Creating a standout “About me”

LinkedIn

LinkedIn is THE global business network. I can’t emphasize enough how important it is. Sure, it may not be designed specifically for our industry but it offers tools and possibilities that we can use just as well as any other industry – tools and possibilities that really are very powerful. LinkedIn not only has an excellent Google ranking, it also gives us the chance to reach out to other professionals, within the translation world (not everybody is on ProZ.com or TranslatorsCafé) but also outside of it. Through LinkedIn you really can meet potential clients (including end-clients), and network with people who may need your services and who may partner with you. LinkedIn Groups are an extremely practical and powerful networking tool, as are Questions/Answers and similar features. Your LinkedIn profile has great shop-window potential if it is complete and optimized.

Some resources:
6 Steps to a More Marketable LinkedIn Profile
LinkedIn Profile Tips: The 10 Mistakes You Want to Avoid and Why

Check out this upcoming webinar (Oct 24th): “Build yourself an optimized LinkedIn profile” (hurry, seats are selling fast)

Xing 

People ask a lot about Xing during workshops and webinars. To be honest, Xing is useless unless you’re doing business with German clients since they still widely use this network. However, recent LinkedIn stats showed that it was slowly gaining a lot of German users, so my guess is that Xing will slowly decay. It still remains a solid platform however, and having an additional profile there as “just another static page”; presenting your services never hurts and is good for your SEO. Simply make sure the profile is accurate, up-to-date and SEO-friendly but I would not invest time and money in it anymore.

Viadeo

Viadeo is even more useless, unless you do business with France. For some reason I can’t quite understand, French people registered there en masse;  like Xing contains mostly German users, Viadeo contains mostly French people. The problem is that nobody else visits this platfrom (I know, I’m simplifying) and Viadeo profiles cannot be seen unless you’re a registered user (which is extremely annoying when you’re Googling someone and the only online business profile available is their Viadeo profile). As is also the case with Xing, it does not hurt to have that additional result showing up in a Google search (Viadeo has a good Google ranking) so why not take one hour to create another static page briefly summarizing your services and offerings? However, do not spend too much time on it either. Remember that even static profiles have to be updated as needed.

Facebook

Facebook is a tricky case. You don’t have to use it as a marketing tool – it is meant to connect with your personal contacts (family and friends). However,Facebook marketing has proved how useful and powerful it could be, particularly for B2C businesses. This is not our case in the translation industry but still, there are agencies using their profiles or pages to post jobs or call for translators, colleagues sharing job posts, etc. You need to make a decision: do you want to use Facebook for marketing or keep it for private use only? If you decide to use Facebook for personal purposes only, make sure your profile and all its content are private and not available for the whole Web to see. However, if you’re considering Facebook marketing, the first question you should ask yourself is: page or profile? My take is that Profiles are the ideal solution for freelance translators. It allows you to “Friend” agency profiles, it suits you better than a page and – very important – it does not require the same amount of time to maintain as a page. A page needs to be alive, to be regularly updated, to post content in a consistent manner. It is a lot of work.

So, Facebook marketing with a profile: either you use your existing personal profile and use Friends Lists to make sure business contacts you are friends with only see what you want them to see, or you simply create a second profile for professional purposes only and therefore maintain a clean separation between your personal and business lives (this one can be public and indexed by Google).

Twitter

Your Twitter profile is a particular case in this context: you don’t want it to be the page you refer all your visitors to. There’s simply too little space and flexibility there to make it a true shop-window of you, your skills, services, expertise, etc.

Google+

A Google+ profile/page could be an interesting shop-window strategy because of the Google ranking; however, I do not recommend making it the page you refer visitors to – there is not enough there to make it a true and good shop-window. As an additional place from which to refer people to your main page/profile/blog/website however, it is a great tool.

  • BLOG

Many of you often ask: “Is a blog a must?” No, it isn’t. The truth is, it’s better not to have a blog than to have one you don’t have time to maintain – not having a blog does not impact your online presence negatively, but having a dead one that’s been abandoned for 11 months after only three posts does. That being said, a blog remains a very intelligent strategic move in an Internet marketing strategy. You don’t need to post everyday – you just need to be consistent. This means that if you decide to write a new article every month, that’s great, but if you say it, stick to it – people who follow your blog should know they can expect news from you once a month (at the beginning or end of the month).

Once you’ve made the decision to start a blog and have defined a posting schedule, the big issue now is content. On an almost daily basis, translators ask me “what should I write about?”. I can’t answer this question for you, but I can give you some general tips on directions to take.

You first need to define/decide what your goal is with a blog – here are just a few examples:

- sharing and expressing your views and opinions on industry politics/developments?

- offering reviews of new tools (those related to the industry as well as those not directly related) – CAT tools, MT solutions, TM tools, etc.?

- showing your expertise in a given field/topic as part of your marketing strategy (e.g. you are a legal translator so your blog will primarily deal with legal matters)

The good news is that you can elect to apply more than just one of the above; you do not need to limit yourself to just one direction.

Your blog may be used as a website if the platform used is flexible and scalable enough to allow for clean and clear structure and different pages (like WordPress). By all means, a blog is definitely one of the greatest and most powerful Internet marketing tools.

Translators: 5 tips to make your Google+ Page a bit more SEO-friendly

Here are five basic tips that are easy to implement to help make your G+ Profile or Business Page more search engine-friendly.

1 . Use keywords

Keywords are king when it comes to SEO. You’ll need to identify or decide what yours are: think about what keywords a potential client would use to search for you and find you. An SEO-friendly profile is filled with your keywords (translator/interpreter/localizer, languages, specialty, etc.). Basically, the more you repeat a keyword, the higher your search engine ranking. Remember that the goal is to be found in a Google search, that is to say, being listed at least on page 1 of the search, preferably among the top three results, so be sure to enter all your keywords in your Google+ profile. So, what are your keywords? Well, first of all, everything that sets you apart from the competition is one. Each translator is unique – you are not just a “freelance translator”: your languages, background, field of expertise, specialty, etc. define you and are keywords. Clients rarely do a Google Search “freelance translator”, but they search “English to Italian legal translator”, for example. The language pair and the specialty are already two keywords. Then of course, any concept, type of document, etc. linked to your specialty field should be in there as well. Let’s stick with the previous example. Let’s say the same client may actually need the translation of a text on labor rights (which is exactly one of your top domains) and refine his search by entering “English to Italian translator specialized in labor rights”. How will he ever find you if haven’t entered anywhere in your online profiles and pages that you actually specialize in labor rights and laws? So, take the time to imagine as many potential Google searches as possible that should lead to you and that can be performed; these are your keywords.

2. Make sure your Profile/Page is public

Obvious, right? If you want to use Google+ to help boost your Google ranking, then your page needs to be public, otherwise it won’t work. You can check and edit this setting under “Profile discovery”.

3. Use meta description fields

These are your best friends when it comes to boosting your SEO, so use them! Enter your main keywords (ex. “translator”, “interpreter” language pairs, specialty fields). Again, think about which keywords a potential client would type into a Google Search to find you and use these keywords.

4. Use as many links as possible

Each link directing visitors to your website (or ProZ.com profile for example) is a so-called backlink. These are little helpers for optimizing your website’s ranking. To simplify to the extreme: the more backlinks a given page or website has, the better it is. The “Introduction” field in the Google+ profile updater is prime real estate for both keywords and backlinks, so do not hesitate to integrate links in your text (for example : “Click here to see clients’ feedback” and integrate a link to your website’s clients referrals page, and so on) . Within your “Introduction” field, you can put as many links to different pages of your website as you want – backlinks.

5. Make (relevant) posts public

Google+ has an awesome feature: Circles. They allow you to mix it up completely in terms of contacts in your one account (business, personal and complete strangers) and choose precisely and extremely easily who sees what, plus the option of making posts “Public” – public posts being indexed by Google, obviously, which is not the case with “Limited” posts (that is, any other posts visible to only one or more of your Circles – if you make a post visible to your G+ business contacts Circle, only people in that Circle can see it and the post is marked as “Limited” and is by no means public and thus not indexed by Google). This means that you have to pay attention to the visibility audience of each new piece of content you’re posting, and if material destined for public consumption, make sure to mark it as “Public”. By “public material”, I mean any content that you can use for marketing and online reputation purposes: if you’re a financial translator and have written an article for a financial magazine for example, this is definitely something you’d want potential clients to see. The same applies to content you’re sharing. If you’re specialized in, for example, automotive, any piece of news from the automotive industry that you share on your G+ should be public: a Google search will associate your name with these contents, which is precisely what you want – to come across as an expert in your specialty field.

Lyon conference workshop – Boost your use of Twitter

Last weekend, I attended the annual ProZ.com France conference in Lyon, which was not only a great opportunity to return to the city where I studied and lived for five years, but also to see the French translation crowd again – many I hadn’t seen since the Nice conference in 2009, the Paris event in 2008 or for some, even the Aix en Provence conference in 2007! We had a great time and the atmosphere was relaxed and happy.

The event was the opportunity to give a presentation on Internet Marketing for the first time ever in French – which is quite amusing when you think about it, given that I am French. Anyway, it was also the first time that I spoke to a French audience on those topics and I was curious to learn about the relationship between social media tools and my own fellow translation country(wo)men. Although the group was very small, the presentation was extremely interactive – just the way I love it! Actually, forget I said “presentation”. It was a discussion, and a very interesting and lively one at that. It was a pity I didn’t have more time – again, I know! How time flies when you’re in good company with interesting questions and feedback.

The topics I presented were 1. Twitter (how to use it to gain visibility and boost your online reputation) and 2. Facebook – privacy issues to protect your personal life and reputation on the Web (unfortunately not enough time for that one, we had to rush through it, but we covered some main points presented in this article and in this one in very basic terms).

Here is the Twitter presentation (in French) available for download: Twitter presentation FR Lyon 2012 -

- many thanks to the attendees. I hope you enjoyed the workshop and more importantly, that it helped you in some way. That was, after all, the objective. And as promised, if you have any questions or need anything, just send me an e-mail!

Thanks again to John for once more giving us the opportunity to meet, exchange and party. I’m really looking forward to the 2013 French conference!

New series of webinars – autumn 2012

I’m happy to announce the freshly baked new webinars for translators for this upcoming second semester of 2012!

October 24th, 2012: Build yourself an optimized LinkedIn profile

LinkedIn is now the most powerful ally of freelance businesses in general – it is an amazing shop-window. But how to sell yourself there? How to make that shop-window attractive so that potential clients and partners look at it and open the door to the shop? Your LinkedIn profile is where it all begins and in the web 2.0 era where everything goes so quickly online, you only have a few seconds to grab your visitors attention. Get some keys in this webinar to boost your LinkedIn profile and mak it one of your best online shop-windows!

Duration: 1 hour with Q/A

Complete information, sign-up and registration here


November 7th, 2012: Social SEO basics for translators

In the jungle of Web marketing today, SEO (Search Engine Optimization) has become a must when doing business via the Internet. SEO is “the process of improving the visibility of a website or a web page in a search engine’s “natural” – or un-paid, search results”. In other words, as a freelancer, how can you make your potential clients find you before they find your competition on a Google, Bing, Yahoo, etc. search? By making sure to rank among top results in given searches.
Social SEO is the art of using social platforms and social media to help boosting your Google ranking. Without entering into too technical considerations (we are not all Web developers!), this webinar will cover the basics of social SEO for freelancers.

Duration: 1 hour with Q/A

Complete information, sign-up and registration here


November 21, 2012: Social Media Marketing for translators 2012: a must or a should?

An overview of the state of Social Media Marketing in 2012 in / for the translation industry and keys for attendees to take a better enlightened business decision: investing in Social media Marketing or not.

Duration: 1 hour with Q/A

Complete information, sign-up and registration here


Remember that on-demand replays of some of my previous training courses for translators are still available as follows:

Social Media Marketing for translators: Do’s and Don’ts
view course feedback
watch video

Why you should seriously consider Google+ and Facebook marketing
view course feedback
watch video

Boost your use of Twitter
view course feedback
watch video

LinkedIn good practices for translators
view course feedback

watch video

Workshop: Harness Social Media Marketing for your business (160 minutes)
view course feedback
watch video

Translators: 5 ways to get more followers on Twitter

Some basic but always efficient tricks!

1. Follow people

While you don’t have to follow everyone who follows you, it’s still important to follow those accounts that are of interest to you – the criteria are up to you. Quite simply, it just looks bad if you have 800 followers and you are not following anyone yourself. Ditto the other way round: the more people you follow, the more you increase your chances of being followed. I’ve observed that approximately 30 to 40% of the people you follow will ‘return the favour’ and start following you.

2. Tweet interesting stuff

This should be obvious! Whether it is your own content you are sharing, or interesting content from all over the Web (regardless of the subject matter), aim to be interesting. If your followers like what you’re giving them, they’ll let you know with retweets, favourites, etc.,and they’ll say so to their own followers, who will, in turn, follow you and so forth and so on. Snowball effect!
You need to figure out your content strategy first – more in an upcoming article!

3. Be a giver 

The key word in the term ‘social networks’ is the word ‘social’, and Twitter is probably the most social of all. This means that you should not just be a receiver, you have to be a giver as well if you want it to work out in your favour. A giver shares content from other people, colleagues, even competitors. A giver makes recommendations of other people to follow, engages in discussions (serious ones as well as exchanges about airline food), reports on news (upcoming industry events, news from colleagues, industry news, etc.), shares experiences and expertise, retweets and always tries to meet new people and network. Give and you shall receive – it’s the core spirit of social networking, and sometimes we tend to forget that.

4. Use hashtags

Increase your visibility on Twitter by using hashtags. Find those that influencers use, or simply browse through your timeline and see which hashtags are used by the people you follow and which ones are hot right now – and use those relevant to your content! This way, your tweets will appear in searches for a certain hashtag and this increases your chances of gaining followers interested in that particular topic or who follow that hashtag. Here is a list of some popular translation industry hashtags.

5. Include your Twitter info everywhere

An effective, quick and simple trick is to include your Twitter username in your business contact details – e-mail signature, Skype, CV, LinkedIn profile, ProZ.com profile, business cards, website… Use either the URL or just your @Username.